Kyle Hepp

December 9, 2010

I would like to clarify a few things.

1. I did not tell Seba not to bring his parka. When he asked me if he would need it, I said, “I don’t think so.” I was simply giving an opinion — not forbidding him from making the adult decision to bring or not to bring his jacket.

2. In my defense, when he asked, my only reference to the weather in Michigan was Kayley’s fashion blog, and she looked very warm in her short sleeved outfits prior to our visit!

3. I’m always asking Seba to “take over the blog,” and telling him, “just do what you want,” with the videos. Maybe that’s a bad idea if this is the result

Our trip to Florida and Michigan were truly wonderful. We met and photographed a couple that really touched us. We roadtripped. My brother and his fiance’s gorgeous baby was born. We got to catch up with some of our best friends. We made new friends. Life is good, it really is.

The only (small) downside was that both American Airlines and then LanChile lost our luggage. So first, after we fly from Miami-Chicago-Grand Rapids, we got there and one suitcase was missing. It only took three days and seven phone calls, but American eventually got it back to us. Then when we flew Grand Rapids-Dallas-Miami-Guyaquil-Santiago. Again, another suitcase was missing (a different one than in MI). The most frustrating part about all this is that in both scenarios, when we went to ask about our luggage (after new bags had stopped coming onto the carousel) both airlines told us to “just wait” because there would “probably be more bags coming.” We waited 40 minutes in both scenarios and every time we asked, they told us to keep waiting. After 40 minutes, when we’d lost our tempers, they finally decided to look up the luggage ticket in their computers and realized sure enough that the bag had stayed behind in Chicago and Lima, respectively. Why waste our time? Why not just look it up in the computer right away, instead of making us wait another 40 minutes. In both cases, there was no one else at the luggage counter, so it’s not like they had too much to do.

Anyway, sorry to complain on the blog, but I emailed both Lan and American, expecting a “We’re sorry for your inconvenience” response, at the very least, and neither have answered. So I wanted to vent a little bit and get it out of my system.